Frequently Asked Questions



How do parents get informed about the Centre's daily operations and children's progress? 
How do I know if my child is too sick to go to daycare? 
What do the children eat? Do you cater for dietary requirements? 
What are the channels of resolving a possible problem/issue that parents can have? 
What are the channels of giving suggestions or comments that parents can have? 
Can my fees be waived or reduced if I give notice well in advance about my child's absence? 
I would like to cancel or change my days. What do I need to do? 
Can I bring a cake or a party bag for my child's birthday? 
I have been charged "miscellaneous fees" on my childcare bill. What are these fees for?


1 How do parents get informed about the Centre's daily operations and children's progress?

There are several ways in which MCFC staff communicate with parents:
  • Email. Please keep your email address up to date.
  • The Centre's newsletters - Occasional newsletters with information regarding events and issues important to the Centre
  • Individual Child Portfolios - are placed in the display folders in each room. For babies and toddlers, carers keep daily notes on food intake, nappy changes and similar daily observations. For all rooms this is also where children's enrolment forms are kept, together with accident and medical record forms.
  • Parent 'information' pocket: each room has a woven basket with a folder for each family. These contain various items including lost property,  notifications, other documents and occasionally invitations  etc. 
  • The Children’s Folders : This is where we keep documentation of your child’s learning stories, photographs, artwork, and parent input sheets (carers ask parents to record child’s interests outside the centre).
  • Daily Journal – in each room there is an A3 notebook used to record the children’s daily activities. It is displayed next to the sign in/out book for parents to read through and add comments and ideas.
  • Learning Story board - in each room carers display a picture portfolio, where children’s group activities and pictures are displayed and described over a period of a week.
  • Group emails - carers from each room prepare occasional newsletter with photos and various information about children’s activities and achievements and send them to parents by email
  • Our website - is also one of the main ways we communicate with parents, where you can find all the documents, forms, informations about upcoming events, etc.

How do I know if my child is too sick to go to daycare?

Refer to the health related information available on our Links page.

3 What do the children eat? Do you cater for dietary requirements?

The children are given a balanced diet through nutritious lunches and snacks prepared daily by our cook, with an emphasis on fresh produce. 
Breakfast Cereal is available, if your child  has not been able to eat at home.   Morning time can be very busy, so it is helpful if you can stay to settle children at the breakfast table and assist feeding for as long as possible. 
The Centre caters for different dietary requirements. Please speak to Group Educators, 


4 What are the channels of resolving a possible problem/issue that parents can have?

Parents are strongly encouraged to talk to the Educators about any concerns they have about centres operation or daily procedures, ask questions or give suggestions. Our Educators take pride in their work and are happy to discuss issues with parents. If this is not satisfactory, the parents can contact the Co-ordinator, and then the Committee, as per our policy.


5 What are the channels of giving suggestions or comments that parents can have?

The Centre and the Committee of Management welcome input from parents. Parents can talk or send email to the playroom staff, talk or email the Co-ordinator, talk to Committee members or send an email to committee@mcfco.org.au.


6 Can my fees be waived or reduced if I give notice well in advance about my child's absence?

We are not able to waive or reduce fees under any circumstances. Our fee policy (available on-line or in the foyer) states that fees are payable for all the days the child is booked to attend the care, regardless of absence. As parents of children in the Centre we are all affected by this policy at various times during the year. However, there is no other way to ensure the financial viability of this not -for profit Centre without markedly increasing the fees. 


7 I would like to cancel or change my days. What do I need to do?

Please use the Booking Change or Cancellation forms available from the forms section , or in the centre foyer. Two weeks notice  in writing is required of any changes in your permanent bookings.


8 Can I bring a cake or a party bag for my child's birthday?

 No. Please refer to the Info page.


9 I have been charged "miscellaneous fees" on my childcare bill. What are these fees for?

The miscellaneous fees refer to the extra fees, in addition to the basic daily fees. They can be: dancing classes fees, security fob fee, late payment fee, maintenance levy, activity levy. See "Info" page for the exact amount of various fees.